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Support
Something not working, or have a question? Check the FAQ or write to us.
Write to us
We reply in English or Spanish. Tell us which phone you use and the app version (Profile › About).
Send an emailrescutekit@artstudiogroup.com
If you are in an emergency, don’t write to us: call your local emergency number.
Frequently asked questions
Is it free?
Yes. Everything you see here is free, including the backup to your account. RescuteKit Pro, optional, adds sharing with your family, more go bags and more pantries.
Does it work without internet?
Yes. The guides, first aid, go bag, pantry, compass and SOS signals all live inside the app. Only the emergency call needs phone signal.
Do I need to create an account?
Yes, once. You create it inside the app with Apple or Google; there's no sign-up on the web. That first sign-in needs internet. After that you stay signed in, and the app opens and works offline. You can delete your account from the app at any time.
What data does it store?
Your go bag, pantry, meeting points and household details are stored on your phone and, when you're online, backed up to your account so you don't lose them and can use them on your other phones. With Pro you can share them with your family. Your live location and your PIN never leave your phone. For your account we keep your name, your email (or the relay address, if you use Apple's Hide My Email), an ID and, if you sign in with Google, the link to your profile photo, which your family can see. For the weather, the app sends an approximate location with no personal details to our server, which asks Apple Weather. It also sends crash reports and, only if you agree, usage data to improve the app. There are no ads. The privacy policy has the details.
Which countries does it work in?
Any country. SOS uses your country’s emergency numbers and, if your country isn’t listed, 112. The guides and the go bag are useful anywhere.
What is RescuteKit Pro?
It will be an optional subscription to share your go bag and pantry with your family, kept in sync on everyone’s phones, with multiple go bags and pantries. Everything else, including the backup to your account, will stay free.
Does it replace emergency services?
No. RescuteKit helps you prepare and keep information at hand. In an emergency, always call your local emergency number.
How do I get help?
Email us at rescutekit@artstudiogroup.com or visit the support page.
I’m not getting expiry alerts
Check that RescuteKit has permission to send notifications in your phone’s settings. Alerts are local and don’t need internet.
How do I change the app’s language?
Go to Profile › Language. By default, the app uses your phone’s language.
What happens to my data if I change phones?
Nothing is lost. Install RescuteKit on the new phone and sign in with the same Apple or Google account: your go bag, pantry, household and meeting points are restored from your cloud backup. You need internet that first time. If you didn't allow your health data to be stored in the cloud, you'll need to enter it again.