Delete your RescuteKit account

In the app (immediate)

• Open RescuteKit and, on Home, tap your photo or initials at the top right to open your Profile.
• In the Account section, tap Delete account and confirm.
• Confirm again with Apple or Google. We ask for this for security, to make sure it's you.
• You need an internet connection. If you're offline, the app tells you and doesn't delete anything.

When it finishes, your account and your cloud backup are deleted right away, everything stored on the phone is erased and the app returns to the welcome screen. This can't be undone: to use RescuteKit again you'd have to create a new account, which will start empty.

Without the app

• Email rescutekit@artstudiogroup.com with the subject "Delete my account".
• Send it from the email address you use to sign in to RescuteKit. If you used Apple's Hide My Email, write from your own email and include the relay address Apple created for RescuteKit. You'll find it at account.apple.com, under Sign-In and Security › Sign in with Apple.
• You don't need to tell us why. We will never ask for your password.

We'll confirm we received your request within 5 business days. If we can't confirm the account is yours, we'll ask for one more detail. Your account and your cloud backup will be deleted within 30 days of your request, and we'll let you know when it's done.

From the web we can't erase what's stored on your phone. If you still have the app installed, uninstall it to erase that data.

If you have RescuteKit Pro

Deleting your account or the app doesn't cancel your subscription. Cancel it first in the App Store (Settings › your name › Subscriptions) or in Google Play (play.google.com/store/account/subscriptions); otherwise the store will keep charging you. If you have a Pro trial we granted you, it ends when you delete your account and there's nothing to cancel.

What we delete

• Your account: name, email, ID, sign-in provider and, if you signed in with Google, the link to your profile photo.
• Your account profile, including any Pro trial, and your linked devices.
• Your subscription data at RevenueCat: the purchase history linked to your account.
• Your cloud backup: go bags, pantry, items, history, household members and their health data, household details (pets, car and generator), and meeting points (including your home).
• Everything stored on the phone, if you delete it from the app.
• If you belong to a family, you leave it and the other members no longer see your name or photo. If you were the last member, the family is deleted along with everything shared in it. If you owned a shared pantry, it passes to another owner in that family so no one loses their supplies.
• RescuteKit's access to your Apple or Google account. From the app, we revoke it automatically.

What we don't delete

• Crash reports and usage data, because they aren't linked to your account or your name: they are deleted automatically when their period ends (up to 90 days for crash and performance reports, and up to 14 months for usage data).
• What other members of your family copied or entered themselves, which belongs to them.
• Purchase receipts that Apple and Google must keep by law, under their own policies.
• A minimal record of your request and your consents (date, email and version of the text), which we keep for 3 years only to show that we handled them.
• Your Apple or Google account, which is yours and isn't touched. If you requested deletion from the web, you can also remove RescuteKit's access: for Apple, at account.apple.com › Sign-In and Security › Sign in with Apple; for Google, at myaccount.google.com/linkedapps › Sign in with Google.

Timeframes at a glance

• From the app: immediately.
• From the web or by email: confirmation within 5 business days and deletion within 30 days.
• Uninstalling the app: doesn't delete your account or your cloud backup.
• Technical data not linked to your account: deleted automatically, within 14 months at most.

Questions?

Email us at rescutekit@artstudiogroup.com. You'll find all the details in the Privacy Policy.